This Privacy Policy explains how Sam’s Floors & Remodeling (“we,” “us,” or “our”) collects, uses, and protects the information you share with us when you request a free in-home estimate or otherwise interact with this website. By using this site or submitting our form, you agree to the practices described below.
Information We Collect
When you fill out our estimate request form or book a consultation, we may collect:
- Contact details — your name, phone number, and email address.
- Project details — your address or service area, the type of work you’re considering (flooring, tile, kitchen, bathroom, or full remodel), and any notes you choose to share.
- Booking information — the date and time you select for your in-home estimate.
We also automatically collect limited technical information — such as your browser type, device, and general activity on this page — through cookies and similar technologies, as described below.
How We Use Your Information
We use the information you provide solely to serve you, including to:
- Contact you to schedule, confirm, or follow up on your free in-home estimate;
- Prepare a clear, written quote for your project;
- Respond to your questions and provide customer service;
- Improve our website and the quality of our service.
How We Share Your Information
We do not sell your personal information, and we do not share it with unrelated third parties for their own marketing. We may share limited information only with:
- Service providers who help us operate — such as our scheduling and customer-management platform — and who are only permitted to use it to provide services to us;
- Advertising and analytics partners (see below), in the limited form needed to measure and improve our ads;
- Legal authorities, when required by law or to protect our rights and the safety of others.
Cookies, Pixels & Advertising
This website uses the Meta (Facebook) Pixel and similar technologies to understand how visitors find and use our page and to measure the performance of our advertising. These tools may collect information such as the pages you view and actions you take (for example, submitting the form or booking a time), and share that activity with Meta in accordance with Meta’s policies.
You can control or limit cookies through your browser settings, and you can manage ad-related tracking through your Meta account settings and tools like the Digital Advertising Alliance opt-out.
How We Protect Your Information
We take reasonable measures to protect the information you share and to keep it confidential. No method of transmission over the internet is ever completely secure, but we work to safeguard your data and limit access to it.
Your Choices
- You may opt out of marketing or follow-up communications at any time by letting us know.
- You may request that we update or delete the personal information we hold about you.
- You may adjust your browser and device settings to limit cookies and tracking.
Children’s Privacy
This website is intended for adults. We do not knowingly collect personal information from anyone under the age of 18.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out through our website at samsfloorsandremodeling.com.